Question 1

How can I know if Fiber is available at my home?

Accepted Answer

To check if Fiber is available, go to the 'Fiber' section in the top menu and then click on the ‘ Check Coverage ’ option. Once there, enter your full address. If you encounter any issues during the process, please don’t hesitate to contact us .

Question 2

What Fiber speed is recommended for my home?

Accepted Answer

The recommended speed depends on several factors such as the number of people in the household and their internet usage. Fiber 300 : A good choice for households with several connected devices and activities like HD video streaming or online gaming. It offers more bandwidth for a smoother experience. Fiber 600 : Recommended for homes with multiple users and high internet demand, such as 4K video streaming, online gaming, and large file downloads. Fiber 1000 : Our highest-speed option, perfect for heavy bandwidth use including UHD video streaming, remote work, smart homes, and large data transfers.

Question 3

My internet is not working. What can I do?

Accepted Answer

In this situation, you should unplug the router/access point from the power supply for one minute and then plug it back in. You should also check that all cables are properly connected. If the issue persists, please contact us by email at help@altanetica.es , by phone at 972662943, or via WhatsApp at the same number.

Question 4

I’ve lost my router password. Where can I find it?

Accepted Answer

You can find the password on the sticker underneath your router, usually labeled as WPA/WPA2-PSK or Wireless Password/PIN. If you can’t locate it, please contact us via email at help@altanetica.es , by phone at 972662943, or through WhatsApp at the same number.

Question 5

Is the contracted Fiber speed real?

Accepted Answer

Yes, the contracted Fiber speed is real, as well as symmetrical and stable. It allows you to enjoy the internet service to its fullest. If you decide to run a speed test, keep in mind that the expected speed is accurate only when tested via cable. Wi-Fi tests often show 70–80% of the actual speed due to signal loss—though this may vary depending on the situation.

Question 6

I don’t get coverage throughout the entire house. What can I do?

Accepted Answer

If you're not getting coverage in all areas of your home, we offer the option to have one of our technicians visit and extend the coverage. We have various solutions with different prices and installation procedures. Contact our team for more information.

Question 7

What is fibre optics?

Accepted Answer

Fibre optics is an internet connection technology that uses very thin glass or plastic wires to transmit data at high speeds. Unlike ADSL or coaxial cable connections, fibre offers a much faster, more stable connection without interference. This is what allows for real internet speeds of 300, 600 or even 1000 Mbps, both upstream and downstream.

Question 8

How does fibre optics work?

Accepted Answer

It works by transmitting pulses of light through fibre filaments. Each pulse represents information (data, videos, voice, etc.). It is as if you were sending millions of signals per second at the speed of light. This allows for more stable connections with less latency, even if you are far from the central office. In short: it is faster, more reliable and supports more devices connected at the same time without losing quality.

Question 9

How can I find out if I have fibre optic broadband at home?

Accepted Answer

There are three ways to find out: Check your current contract or bill: if it says ‘FTTH’, ‘fibre optic’ or you see speeds of 300 Mbps or more, you most likely already have fibre. Check the type of router and installation: if there is a thin cable (like a white or transparent wire) running from outside to a device called an ONT or directly to the router, it is fibre. Check coverage: in the case of GhoFi, you can enter your address in our form and we will confirm whether our fibre network is available. Check coverage

Question 10

How is fibre optic installed?

Accepted Answer

At GhoFi, the process is very simple: You request registration. We confirm coverage at your address. We agree on a date and time for installation. A technician will visit your home, install the fibre socket, connect the router and get everything up and running. You connect. You test it. You're ready to go. Installation usually takes between 1 and 2 hours. No building work or technical knowledge is required. We take care of everything.

Question 11

How do I sign up for fibre optic?

Accepted Answer

You can do it in less than 5 minutes: From the website: ghofi.com Via WhatsApp (a person responds, not a bot) By email or contact form We will ask for your address to check coverage and, if everything is correct, we will activate the installation process. No paperwork, no long phone calls, and no pushy salespeople.

Fast and stable fiber internet

Why choose GhoFi Fiber

Symmetric speed

WiFi 6 Router

Own network

Fiber plans for every home

fiber 300

fiber 600

fiber 1000

Check if we reach your area

Coverage checker

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